Agile development and transformation in financial services
A turnkey solution
MaceForce identified specific process and control inefficiencies, recommended improvements, provided business requirements, and updated documentation and training.
An agile approach
MaceForce teamed up with a top 30 U.S. national bank to rapidly mature its Agile development and implementation for its bank regulatory business operations.
Value delivered
- Provided a business strategy to reengineer operations, enhance the control environment and improve the customer experience
- Created a streamlined, scalable and repeatable Agile development model from assessment through implementation that synchronized with business operations and increased efficiency
Service center solutions for finance and insurance
Single-source solution
MaceForce provided Level 1 shared help desk support that integrated its service center into the clients’ platform and provided tracking and reporting.
Integrated IT support
MaceForce provided a nationwide investment and wealth management firm with an outsourced solution to improve IT service delivery to its internal clients.
Value delivered
- Within 30 days and with minimal disruption, delivered resources to rapidly scale to provide help desk coverage outside business hours, during surges, and in support of overflow and emergency events
- Consistently met or exceeded contractual service levels for average speed to answer, abandonment rate, and first call resolution
Customized software services for healthcare and social assistance
Broad-based solutions
A software assessment informed recommendations for architecture design, code structure, application infrastructure, quality assurance and DevOps management.
A patient-centered digitization strategy
A global medical device company turned to MaceForce to help modernize its technical footprint and adapt to evolving market and business requirements across multiple products and solutions.
Value delivered
- Provided actionable insights at the bedside – medical device data combined with machine learning allows clinicians to reduce costly complications and enhance efficiency
- Helped client retain focus on the human side of healthcare through complex technical implementations that enabled clinicians to connect with patients
- Continuously advanced and integrated technical solutions that helped the client meet strategic goals by improving patient care and safety through innovative technology
Security for 1 million IoT devices
A mitigation solution
Penetration testing uncovered a significant vulnerability that was addressed with a deployment configuration update and training to prevent future exposure.
Large-scale network security strategy
A large U.S. telecommunications company worked with MaceForce to secure 1 million deployed network devices in order to manage vulnerabilities and help mitigate risk for the company and its customers.
Value delivered
- Improved network security and decreased risk exposure from approximately one million deployed IoT devices
- Addressed a significant vulnerability issue by implementing a mitigation solution that reduced access and safety issues as well as the potential for a reputational risk event
- Enabled client’s security and engineering teams to perform similar testing and analysis in the future, preparing them to identify vulnerabilities before deploying devices
Process automation for financial planning and analysis
SAP capabilities extension
MaceForce’s SAP experts guided the overall business and technology strategy, enabling the organization to develop a new and improved financial planning process.
A future-proof plan
The fastest-growing U.S. optical retailer turned to MaceForce to extend its SAP financial reporting, budgeting and forecasting capabilities and to increase efficiency and collaboration.
Value delivered
- Reduced data collection time significantly which improved decision-making and extended high-level data analysis and insight
- Improved calculation performance 100-fold; increased reporting and planning accuracy by up to 60 percent
- Positioned the company to leverage the SAP Analytics Cloud’s predictive capabilities for planning and creating an automated FP&A process